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SportStuff FAQ
Frequently asked questions about SportsStuff inflatable tubes.
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How do I properly inflate Sportsstuff products?
Take a look at our Towable Tube Inflation Guide HERE, or on the link at the top of every page.
What can I use to inflate the products?
Sportsstuff recommends an array of pumps that can be used to inflate
our line of products. You may use a watersport pump, compressor, shop
vac, wet vac, vacuum with a 2-way switch, or a leaf blower. Can I inflate my product by mouth?
Sportsstuff does not recommend that any of their products be
inflated by mouth. Please utilize an electric form of inflation or
hand/foot pump for smaller inflatables.
Do you need an adapter to inflate Sportsstuff products?
Most air pumps come with a variety of nozzles for different valves
found on standard inflatable items. An adaptor is not needed for most
standard valve types.
How often will I need to add air to my product?
You may need to add air periodically to your Sportsstuff product.
Products that have extended use over a period of time may require air
more readily than those products that are used less frequently. Due to
the expansion and contraction of the tubes in hot and cold environments
the product can loose air over a period of days, therefore, it may be
necessary to add air periodically to assure that the tubes will
maintain their firmness. Always check the air level before use.
Does Sportsstuff sell a pump to inflate their products?
Sportsstuff sells many pumps that customers may purchase for their use with our products. The Double Action Hand Pump
can be used to inflate small accessory items. This lightweight plastic
pump is designed to inflate/deflate products. This product easily
doubles as a handy bilge. The 12 Volt Pump
is recommended again for products with a very small surface area. This
product has the ability to hook into a cigarette lighter in a car or
boat. The 2.5 PSI Electric Pump is a low pressure high volume pump that is great for most sportsstuff products. The Supreme Pump
is commercial grade and is recommended to inflate many of our larger
products. It is 110V variable speed electric pump with 3.0PSI. These
products also come with an array of nozzles to better suit a varying
degree of product needs.
Can a hairdryer be used to inflate my product?
Sportsstuff does not recommend using a hair dryer to inflate any
of our products. Using a hair dryer can damage the valve beyond repair.
How should the cover fit over Sportsstuff products?
The cover should fit taut over the tube or tubes. It should be
wrinkle free and it should be difficult to place your hand in between
the tube and cover.
What does it mean if the tube is popping out of the cover?
If the tube is popping out of the cover that means more air needs
to be added to the tube. The cover should fit like a second skin over
the tube.
When do you inflate the safety chamber?
What is the purpose of the safety chamber?
The safety chamber should always be carefully inflated first before the
actual tube. The function of the safety chamber is to provide a support
mechanism for the main chamber in the instance of deflation.
What is the Speed Valve?
AKA Boston Valve. The Speed Valve (Boston Valve) is a valve that holds
the air in the tube. This part is a two-way valve. It allows you to put
air in a large hole or through the secondary valve which allows more
control of the air going in the tube. To deflate, unscrew the whole
valve
What can I do if I loose my Speed Valve?
If you lose your Speed Valve please contact our Customer Service 1-888-814-8833
What is the Multi-valve?
The Multi-valve is a valve used on some of our products produced in
2002. It has a built in compressor adapter for easy inflation. It also
allows you to put air in a larger hole with your inflation device.
How do I tell if the Speed Valve is threaded properly?
Check
to make sure that there isn't any air leaking. Also, check to make sure
the O-ring is in place and isn't missing. Please look closely and make
sure that the valve doesn't have any nicks in the valve or the sections
you are threading it to. Look closely to make sure that the product is
inserted straight into the base. If you have difficulty placing it into
the base take it out and start over and turn the valve slowly and
carefully.
How do I tell if my product is properly inflated?
Your product is properly inflated if the cover is wrinkle free and when
the tubes are firm to the touch. If you were to pull the cover away
from the tube it should readily snap back into place. You should always
make sure the product is fully inflated before you begin use. You may
need to check the inflation of the product over a period of time. If
you are using a product repeatedly it may be necessary to add air
throughout the day.What is the type of warranty that Sportsstuff offers?
Sportsstuff warrants, to the original purchaser only, that their high
performance products, when used for normal recreational purposes, are
free from defects in material and workmanship for a period of (90) days
from the date of purchase. The warranty does not cover: products for
rental, for hire and other uses not considered for normal recreational
purposes, nor punctures, cuts, abrasions in normal use. For prompt
parts replacement or warranty issues, contact Sportsstuff directly at
1-888-814-8833. Replacement parts are shipped within 48 hours of
notification Monday through Friday. Do not return to your dealer. (USA
ONLY). If you have any questions about any Sportsstuff Inc, product,
replacement parts or locating a dealer in your area, contact us at
1-888-814-8833. Warranty registration is available on-line.
Prior authorization is required for returned merchandise. Products that
are sent back without prior authorization will not be processed and are
discarded.
How would I go about finding a leak in my product?
To locate a leak in your product carefully Look, Listen and Feel. To
LOOK: Many people use a cloth with mild liquid soap to carefully run
over the area in suspect. With the soap and a soft cloth you may notice
some bubbles forming or water pooling around the hole. To LISTEN: You
may also carefully place your ear near the area you suspect where the
leak is occurring. You will most likely hear a hissing sound. To FEEL:
You may carefully run your hand around the area that you suspect the
tube is loosing air from and when you locate the hole you should be
able to feel a current on your hand.
How do you recommend repairing a hole or puncture?
We recommend that you use Sportsstuff PVC Repair
(which may be purchased directly from Sportsstuff for $5.95 from this
website, or contact us at 1-888-814-8833 to place your order.)
Carefully locate the air leak. Please check the valve first. Make sure
that the gasket and the washer are seated together to form a good seal.
Clean the defective area before applying the adhesive. Dry area
completely. For small holes, apply a drop or two of the adhesive to the
hole. Mare sure that the entire hole is covered. Let dry for 1 to 2
hours. Check to make sure the adhesive is dry before using the
inflatable product again. For larger holes, you may need to apply more
than a drop or two to cover the area. It is recommended to use the
adhesive sparingly, as it can soften the PVC material. Do not use the
product until the repair has completely dried. Test all repairs prior
to use.
How do you recommend storing a product when it is not in use?
We recommend storing our products in a location that isn't affected by
extreme temperatures of hot and cold. If exposed to extreme
temperatures for a period of time can cause damage to the product.
Place the product in a container that will not allow it to be damaged
by rodents or other animals. Please store the pool after it is
completely dry. If you store a product when it is wet it may retain
mold and mildew.
Are there any special measures that need to be taken to protect the tube or cover?
Sportsstuff products are treated with UV protector on both the tube and
the cover. Avoid leaving the product in the sun for long periods of
time. Please be sure to store the product in a cool and dry place which
has limited sun exposure.
If I leave my product in the sun for a period of time can this damage my product?
It
is recommended to store your product in a cool and dry place when it is
not in use. Please do not leave the product in the sun for long periods
of time as it may damage the product.What can be done if I believe part of my product is missing or if I lose a part?
If you believe that you are missing a product or have lost a
product please contact SportStuff directly at 1-888-814-8833 so that we can
rectify the situation immediately.
Why is it important that my product is properly inflated?
Under-inflation is one of the main causes of damage to the PVC also
resulting in seam failure. Air may expand in the bladder during high
temperatures making it necessary to release some during use.
Under-inflation may result in damage to the Towable also. The stress on
the seam is greater on the on the product when it is not properly
inflated. For proper inflation, compressor adapters and high-volume
Nice air Pumps can be purchased directly from Sportsstuff. Conversely,
over-inflation causes seam damage. You must really monitor the
inflatable when not in use, especially on hot, sunny days. Keep out of
the sun when not in use, and if the tube expands, let some of the air
out. Rule of thumb when inflating: Very few wrinkles in the cover and
the tube should fit rather snug.
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